XEQ – Troubleshooting

XEQ stop working (when is in the background)?

When you installed did you accept the background executions? The battery optimizations must be disabled for XEQ. Check it.

Some vendors, to save the battery, kills all the apps in the background as default.

After all these previous checks you can enable “Audio Service Always On” function.

Have you installed other equalization apps?

The equalization apps are incompatible between them. Uninstall all the other apps and reboot the device and test again.

Have you installed volume control apps or ringtone apps?

Sometimes these types of Apps can force the audio resources. Uninstall these apps and reboot the device and test again.

XEQ was working but now no?

Try to Reset XEQ to the default Values.

Did you buy the pro version and has it stopped working since?

Unfortunately some devices associate some memory areas and are not automatically recreated. We suggest you perform the following steps:

  • Press “Reset to default” button in XEQ (last option in the settings menu)
  • Reboot your device (optional)
  • Press “Get Pro Version” (you won’t have to pay again of course)

Try again all the features and in case of problems contact us by filling out the form at the bottom of this page.

XEQ doesn’t work with Spotify Connect and Android Auto?

At the moment this is normal, we hope to have this support in Android 11.

Is your sound distorted enabling the XEQ equalizer?

If the sound starts to distort when we increment the changes on the equalizer probably you need to decrease the AGC strength in the AGC MODE menù (pro version only) or disable the AGC.

Doesn’t work with your Bluetooth device?

Did you already try with wired headphones? Some devices do not process the audio that goes to Bluetooth devices.

How can I close XEQ?

The only way to close XEQ is to open it, press on the menù button (three dots on the navigation bar), and press Exit.

How to restore the purchased item

If you purchased the pro version and you received the Google confirmation but the app is not switched to the pro version, you can simply uninstall and install again XEQ. On the first run, it will automatically switch to the pro version.
For further information please follow this article or contact us.

If you still have problems WRITE TO US, We’re available EVERY DAY.

Brand and Model of the device