SpinUp – Troubleshooting

Have you installed other equalization apps?

The equalization apps are incompatible between them. Uninstall all the other apps and reboot the device and test again.

Have you installed volume control apps or ringtone apps?

Sometimes these types of Apps can force the audio resources. Uninstall these apps and reboot the device and test again.

SpinUp stop working when is in background?

When you installed did you accept the background executions? The battery optimizations must be disabled for SpinUp. Check it.

Some vendors, to save the battery, kills all the apps in background as default.

SpinUp was working but now no?

Try to clear the Cache Memory of the SpotiQ and retest.

Try to Reset SpotiQ to the default Values.

Did you buy the pro version and has it stopped working since?

Unfortunately, some devices associate some memory areas and are not automatically recreated. We suggest you perform the following steps:

  • Press “Reset to default” button in SpinUp (last option in the settings menu)
  • Reboot your device (optional)
  • Open SpinUp
  • Restore the Pro Version clicking “get pro version” button in the SpinUp menù
  • Open your player again (Spotify or Youtube, ecc..)
Reset to Default

Try again all the features and in case of problems contact us by filling out the form at the bottom of this page.

SpinUp doesn’t work with Android Auto?

To use the Android Auto you must enable the “Audio Compatibility mode” in advanced settings.

Audio Compatibility Mode

Doesn’t work with your Bluetooth device?

Did you already try with wired headphones? Some devices do not process the audio that goes to Bluetooth devices.

How can I close SpinUp?

The only way to close SpinUp is to open it, press on the menù button (three dots on the navigation bar), and press Exit.

How to restore the purchased item

If you purchased the pro version and you received the Google confirmation but the app is not switched to the pro version, you can simply open SpinUp and click on “Get Pro Version” button and select “Restore Purchase” option.
For further information please follow this article or contact us.

Get PRO version restore / buy